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Refund Policy

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At L’CREST Ornament Trees, we want you to be delighted with your purchase. If something isn’t quite right, we’re here to help.

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Returns

  • Items must be returned within 30 days of delivery.

  • Products must be in original condition and packaging to be eligible for a return.

  • Customers are responsible for return shipping costs unless the item was damaged or defective.

 

Refunds

  • Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days back to your original payment method.

 

Exchanges

  • We offer exchanges for damaged or defective items. Please contact us with photos of the issue within 7 days of delivery.

 

Non-Returnable Items

  • Custom or personalized products

  • Gift cards

 

How to Start a Return

Contact us at lcrestornamenttrees@gmail.com with your order number and the reason for the return.

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